{"id":145,"date":"2025-06-20T15:11:43","date_gmt":"2025-06-20T15:11:43","guid":{"rendered":"https:\/\/repairthere.ca\/fix\/?page_id=145"},"modified":"2025-06-23T22:49:55","modified_gmt":"2025-06-23T22:49:55","slug":"faqs","status":"publish","type":"page","link":"https:\/\/repairthere.ca\/fix\/faqs\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Here\u2019s everything you need to know about how our mobile repair service works:<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">\ud83d\udccd <strong>Do you really come to me?<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Yes! RepairThere is a fully mobile service. We come to your home, office, or any location that\u2019s convenient for you and perform the repair on-site. No waiting rooms. No mailing your phone. Just fast, expert service where you are.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">\ud83d\udcb5 <strong>How does your pricing work?<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">We use a simple flat-fee model so you always know what to expect:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>$60<\/strong> for a single repair<\/li>\n\n\n\n<li><strong>$100<\/strong> for multiple repairs (on the same device during the same visit)<\/li>\n\n\n\n<li><strong>+ The cost of the part(s)<\/strong><\/li>\n\n\n\n<li><strong>$15 distance fee<\/strong> if you&#8217;re outside our regular service area<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">We\u2019ll always provide a full quote before starting any work.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">\ud83d\udee0 <strong>What kind of parts do you use?<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">We offer three types of parts to suit your needs and budget:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Good Quality Aftermarket<\/strong> \u2013 The most affordable option; ideal for older or backup devices<\/li>\n\n\n\n<li><strong>Premium Aftermarket<\/strong> \u2013 High-grade parts that closely match original performance<\/li>\n\n\n\n<li><strong>OEM (Original Equipment Manufacturer)<\/strong> \u2013 Genuine parts for the highest quality and compatibility<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">We\u2019ll let you know what&#8217;s available for your device and help you choose what\u2019s best for you.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">\ud83d\udd52 <strong>How long does a typical repair take?<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Most repairs take <strong>30 minutes to 1 hour<\/strong> depending on the issue and the device. We\u2019ll let you know what to expect when booking.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">\ud83d\udcf1 <strong>What devices do you repair?<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">We specialize in:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Smartphones (Apple, Samsung, Google, and more)<\/li>\n\n\n\n<li>Tablets (including iPads and Android models)<\/li>\n\n\n\n<li>Select game consoles (HDMI port repair, power issues, cleaning, etc.)<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Not sure if we handle your device? Just reach out and ask!<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">\ud83e\uddfe <strong>Do you offer any warranty?<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Yes! We stand by our work with a <strong>1-year warranty<\/strong> on all repairs. This covers both parts and labor, as long as there\u2019s <strong>no physical or liquid damage<\/strong> to the device after the repair.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">\ud83d\udca7 <strong>Can you fix water-damaged devices?<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Yes\u2014we offer cleaning and diagnostics for water-damaged phones and tablets. While not all water-damaged devices can be fully restored, we\u2019ll do our best and give you honest advice about the outcome and cost before starting. Just be aware that our <strong>1-year warranty does not apply<\/strong> to water-damaged device services.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">\ud83d\ude97 <strong>What areas do you serve?<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">We\u2019re based in <strong>London, Ontario<\/strong> and proudly serve <strong>London and surrounding areas<\/strong>. A small <strong>$15 extended distance fee<\/strong> applies for locations outside our standard service range. Not sure if you\u2019re in range? Just send us a message!<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">\ud83d\udcc6 <strong>How do I book a repair?<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">You can book by:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Sending us a message on Facebook or Instagram<\/li>\n\n\n\n<li>Texting or calling [insert phone number]<\/li>\n\n\n\n<li>Using the \u201cBook Now\u201d button on our website or social media<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">We\u2019ll confirm availability and set a time that works best for you.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">\ud83d\udd12 <strong>Is my data safe during a repair?<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Yes. We do not access or interfere with your personal data during the repair process. For peace of mind, we recommend backing up your device before we begin\u2014especially for more complex repairs.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">\u2753 <strong>What if my device isn\u2019t repairable?<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">If we diagnose your device and find that the repair isn\u2019t possible or cost-effective, we\u2019ll tell you honestly\u2014no pressure or fees unless a repair is completed.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p class=\"wp-block-paragraph\">Still have questions?<br>We\u2019re here to help. Reach out any time\u2014we\u2019re happy to answer anything else you need to know.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Here\u2019s everything you need to know about how our mobile repair service works: \ud83d\udccd Do you really come to me? Yes! RepairThere is a fully mobile service. We come to your home, office, or any location that\u2019s convenient for you and perform the repair on-site. No waiting rooms. No mailing your phone. Just fast, expert [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-145","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/repairthere.ca\/fix\/wp-json\/wp\/v2\/pages\/145","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/repairthere.ca\/fix\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/repairthere.ca\/fix\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/repairthere.ca\/fix\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/repairthere.ca\/fix\/wp-json\/wp\/v2\/comments?post=145"}],"version-history":[{"count":4,"href":"https:\/\/repairthere.ca\/fix\/wp-json\/wp\/v2\/pages\/145\/revisions"}],"predecessor-version":[{"id":176,"href":"https:\/\/repairthere.ca\/fix\/wp-json\/wp\/v2\/pages\/145\/revisions\/176"}],"wp:attachment":[{"href":"https:\/\/repairthere.ca\/fix\/wp-json\/wp\/v2\/media?parent=145"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}