Here’s everything you need to know about how our mobile repair service works:
📍 Do you really come to me?
Yes! RepairThere is a fully mobile service. We come to your home, office, or any location that’s convenient for you and perform the repair on-site. No waiting rooms. No mailing your phone. Just fast, expert service where you are.
💵 How does your pricing work?
We use a simple flat-fee model so you always know what to expect:
- $60 for a single repair
- $100 for multiple repairs (on the same device during the same visit)
- + The cost of the part(s)
- $15 distance fee if you’re outside our regular service area
We’ll always provide a full quote before starting any work.
🛠 What kind of parts do you use?
We offer three types of parts to suit your needs and budget:
- Good Quality Aftermarket – The most affordable option; ideal for older or backup devices
- Premium Aftermarket – High-grade parts that closely match original performance
- OEM (Original Equipment Manufacturer) – Genuine parts for the highest quality and compatibility
We’ll let you know what’s available for your device and help you choose what’s best for you.
🕒 How long does a typical repair take?
Most repairs take 30 minutes to 1 hour depending on the issue and the device. We’ll let you know what to expect when booking.
📱 What devices do you repair?
We specialize in:
- Smartphones (Apple, Samsung, Google, and more)
- Tablets (including iPads and Android models)
- Select game consoles (HDMI port repair, power issues, cleaning, etc.)
Not sure if we handle your device? Just reach out and ask!
🧾 Do you offer any warranty?
Yes! We stand by our work with a 1-year warranty on all repairs. This covers both parts and labor, as long as there’s no physical or liquid damage to the device after the repair.
💧 Can you fix water-damaged devices?
Yes—we offer cleaning and diagnostics for water-damaged phones and tablets. While not all water-damaged devices can be fully restored, we’ll do our best and give you honest advice about the outcome and cost before starting. Just be aware that our 1-year warranty does not apply to water-damaged device services.
🚗 What areas do you serve?
We’re based in London, Ontario and proudly serve London and surrounding areas. A small $15 extended distance fee applies for locations outside our standard service range. Not sure if you’re in range? Just send us a message!
📆 How do I book a repair?
You can book by:
- Sending us a message on Facebook or Instagram
- Texting or calling [insert phone number]
- Using the “Book Now” button on our website or social media
We’ll confirm availability and set a time that works best for you.
🔒 Is my data safe during a repair?
Yes. We do not access or interfere with your personal data during the repair process. For peace of mind, we recommend backing up your device before we begin—especially for more complex repairs.
❓ What if my device isn’t repairable?
If we diagnose your device and find that the repair isn’t possible or cost-effective, we’ll tell you honestly—no pressure or fees unless a repair is completed.
Still have questions?
We’re here to help. Reach out any time—we’re happy to answer anything else you need to know.